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EXTRABACON (ASA 5505 firmware and ASDM) Spiffy / August 29, 2016 January 30, 2018 / Cisco, Security I am not going in to detail about the whole EXTRABACON exploit, and how it works.
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![Cisco Asa 5505 Asdm Software Cisco Asa 5505 Asdm Software](/uploads/1/2/5/5/125570698/708512601.gif)
Let me expand a little bit further upon what and said. You can't open a support ticket via the web UI without a support contract. But you can call Cisco Support and verbally open one. You need the exact serial number of your device.
They will ask what your problem is. You tell them your firewall is vulnerable to: cisco-sa-20160210-asa-ike or CSCux29978 or CSCux42019 They will tell you you don't appear to have an active support contract, so this request will need to be reviewed & approved. You say 'OK' You'll get an e-mail telling you the case is open, and in the queue for review or whatever. In a couple hours, to next day, someone should approve your ticket and the case moves to an actual engineer. The engineer may want to confirm you are vulnerable by asking more questions or starting a WebEx screen share, so they can see a few things.
But, considering they are almost certainly being slammed with cases for this bug, he will probably just send you an e-mail on how to download the file you need.